Terms of Service

Welcome to Rview ("we", "us", "our"), a platform available via website, iOS, and Android apps. Rview provides a marketplace for connecting Users with Reviewers. We do not directly provide review services but facilitate the transaction and communication between parties (the "Service"). By accessing or using Rview, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, do not use our Service. 1.1 Definitions Account User Definitions: • User (any individual who accesses or uses the Service, including a Lister or Reviewer) • Lister (a User uploading an item for review) • Reviewer (a User who conducts inspections) • Seller (a third party who has an item for sale on a marketplace)

You must be at least 18 years old and have the legal capacity to enter into contracts in your jurisdiction. By using the Service, you confirm that you meet these requirements.

• A Reviewer may submit reviews of second-hand and/or new goods, including written comments, a checklist, and photos. • A Lister can request a product review by listing an item for evaluation via the Rview process. • A Lister is encouraged to provide honest and constructive feedback on a Reviewer, as this helps maintain the quality and integrity of the Service. • A Lister must obtain the Sellers consent before uploading any listing for review. By submitting a listing, the Lister represents and warrants that they have the right, permission, or authority from the Seller to provide the item for review. Rview is not responsible for verifying consent and disclaims any liability arising from unauthorized listings. • The Reviewer agrees to make a good faith effort to attend and complete any scheduled review appointments. • You agree to use the Service only for lawful purposes and in accordance with these Terms. • We reserve the right to modify, suspend, or discontinue any part of the Service at any time without notice. • Rview acts solely as a facilitation platform and is not a party to any inspection agreement between a Lister and Reviewer. • An inspection is considered completed once the Reviewer has submitted all required materials through the platform. • A minimum booking value of $30 NZD (or AUD equivalent) applies to all inspections listed on the platform. Listings priced below this threshold will not be accepted.

An inspection is considered to have been completed in accordance with Rview Standards where the Reviewer has: • Attended the scheduled inspection at the agreed time and location; • Completed all required checklist items relevant to the item type; • Submitted a minimum number of photos as required by the platform; • Delivered the completed inspection report within the timeframe specified by Rview; and • Conducted themselves professionally and in good faith throughout the inspection. These standards form the basis for evaluating disputes, refund eligibility, and the quality of completed inspections under Section 4.4.

4.1 Cancellation by the Lister A Lister may cancel a booked inspection subject to the following: • More than 2 hours prior to the inspection commencing: The Lister will receive a refund of the inspection price excluding the Stripe payment processing fee. • Within 2 hours of the inspection or after the scheduled start time: 50% of the inspection price will be paid to the Reviewer as a late cancellation fee to compensate for time, availability, and travel preparation. 50% of the inspection price will be refunded to the Lister. The non-refundable Stripe payment processing fee will not be returned to the Lister. Rview will retain its commission from the portion paid to the Reviewer. • Refunds do not include the non-refundable Stripe payment processing fee component included within Rview's commission. • Rview reserves the right to limit, deny, or withhold refunds where a Lister demonstrates a pattern of excessive cancellations, disputes, or suspected misuse of the platform. 4.2 Cancellation by the Reviewer If a Reviewer cancels due to reasons within their control (e.g. scheduling conflicts): • More than 2 hours prior to the inspection commencing: The Lister receives a refund of the inspection price excluding the Stripe payment processing fee. • 2 hours prior or during inspection: The Lister receives a refund of the inspection price excluding the Stripe payment processing fee. • If a Reviewer is unable to complete the inspection due to reasons outside their control (e.g. Seller refusing access, the Seller not being present, or the item being withdrawn from sale): then clause 4.3 (Cancellation by the Seller) will apply. • Rview reserves the right to issue refunds at its discretion. • Refunds do not include the non-refundable Stripe payment processing fee component included within Rview's commission. • The Reviewer does not receive any payment. 4.3 Cancellation by the Seller Where a Seller withdraws an item from sale, refuses access, or otherwise prevents completion of a booked inspection: • The Lister will receive a refund of the inspection price, minus any applicable call-out fee, and excluding the non-refundable Stripe payment processing fee. • Where a Reviewer has already incurred reasonable travel or time costs, Rview may deduct a call-out fee of up to 50% of the agreed inspection price, this will be paid out to the Reviewer. The remaining will be refunded to the Lister. • Call-out fees will only apply if the Reviewer provides verifiable evidence of reasonable effort to attend, including location check-in and communication attempts. Rview will calculate the fee proportionally to time and travel incurred, up to 50% of the agreed inspection price. • Rview is not responsible for the actions, availability, or decisions of the Seller. 4.4 Disputes and Dissatisfaction with Completed Inspections • If a Lister is dissatisfied with a completed inspection, they may submit a dispute through the Rview platform within the 72-hour timeframe specified by Rview. • Dissatisfaction does not include disagreement with the Reviewers findings, opinions, or conclusions where the inspection was completed in accordance with Rview standards. • Rview may, at its discretion: offer a partial refund, arrange a re-review, or decline the dispute. • Where disputes cannot be resolved, the process outlined in Section 13 (Dispute Resolution) will apply. • Where a dispute involves multiple Users, Rview may determine the appropriate resolution process acting reasonably. • Nothing in these Terms limits any rights a customer may have under the Consumer Guarantees Act 1993.

• Users must meet the eligibility criteria (refer to Section 2) • To use the Service, you must create an account. You agree to provide accurate and complete information and keep it updated. • You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. • Rview may suspend or terminate your account at its sole discretion with or without notice, if you violate these Terms, including Section 8. • You are responsible for all activity under your account. You must notify Rview immediately if you become aware of any unauthorized use of your account or any security breach involving your credentials. • If you forget your password or lose access to your account, you may request assistance from Rview support to regain access. • You may not create multiple accounts to circumvent these Terms or engage in prohibited conduct. • Upon termination, you may lose access to your account, bookings and any associated credits. Rview may return user content as required for legal or operational purposes. • Users may delete their account at any time via the "Account Management Page", upon deletion, access to the account will cease and any remaining obligations will continue to apply.

• Rview retains a 15% commission from the inspection price. This commission is inclusive of GST (if applicable) and Stripe payment processing fees. • A minimum booking value of $30 NZD (or AUD equivalent) applies to all inspections listed on the platform. Listings priced below this threshold will not be accepted. • The Stripe processing fee component is non-refundable in all circumstances, including cancellations, refunds, or disputes, as these fees are charged and retained by Stripe. • Payments for review services are processed via Stripe. By using Stripe, you agree to their Terms and Privacy Policy. • Prices for services may vary and are displayed at checkout. All payments are made in NZD or AUD depending on your location. • Payments are charged at the time of booking. Bookings are not confirmed until payment is successfully processed. • Payments to the Reviewer are made via Stripe once the review has been completed and accepted by the Lister. If the Lister does not accept or dispute the review within 72 hours, the review will be deemed accepted, and payment will be made automatically. • Refunds for cancelled or failed inspections are subject to the policy in Section 4. • If a payment fails or is declined, Rview reserves the right to cancel the booking. • You are responsible for any applicable taxes, fees, or surcharges. • Rview may apply reasonable additional fees (e.g. call-out fees) in accordance with Section 4.3.

• By uploading or submitting content (text, checklist data, photos, etc.), you grant Rview a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content within marketing, promotional and service-related purposes. • You confirm that: - You own or have the right to use all submitted content. - Your content does not violate any laws or infringe on any third-party rights. - Your content is accurate and not misleading. • Users are solely responsible for the content they submit. • Rview may remove content at its discretion.

You agree not to: • Use the Service for illegal or fraudulent activities. • Uploading a listing without the Seller's consent. • Impersonate any person or entity. • Submit false, misleading, or defamatory reviews. • Upload harmful or offensive content (including sexually explicit material, hate speech, or harassment). • Interfere with the platform's operations or security. • Use bots or automated methods to interact with the Service.

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. As set out in our Privacy Policy available at https://launch.rview.co.nz/privacy/

All intellectual property rights in the platform, including our branding, software, and content (excluding user-submitted content), are owned by or licensed to Rview. You may not copy, modify, or distribute any part of the platform without our prior written consent.

• Rview does not guarantee the accuracy or completeness of reviews. • We are not liable for any damages or losses arising from reliance on user-submitted reviews. • The platform is provided "as-is" and "as-available" without warranties of any kind.

To the fullest extent permitted by law: • Rview is not liable for indirect, incidental, or consequential damages. • Our total liability for any claim arising out of or relating to these Terms or your use of the Service is limited to the amount you paid us (if any) during the 12 months prior to the claim.

• Users agree to first attempt informal resolution via Rview support. • If unresolved, mediation may be pursued before legal action. • Rview may mediate disputes and make recommendations but is not liable for outcomes.

• Rview is not liable for failure to perform obligations due to events beyond our reasonable control, including natural disasters, strikes, internet outages, system failures, or government restrictions. • In such cases, Rview may suspend or reschedule services without liability.

• A Reviewer acts as an independent contractor providing inspections and opinions. • Rview is not responsible for injuries, damages, or losses during inspections. • Reviews reflect the Reviewer's observation at the time and do not guarantee item condition or value.

Acting reasonably, we reserve the right to suspend or terminate your account at our sole discretion, with or without notice, if you violate these Terms or engage in conduct harmful to the Service or others.

We may update these Terms from time to time. If we make material changes, we will notify you via email or within the app. Continued use of the Service after changes take effect constitutes your acceptance.

These Terms are governed by the laws of: • New Zealand, for users residing in New Zealand. • Australia, for users residing in Australia. Any disputes shall be resolved in the courts of your respective jurisdiction.

If you have any questions or concerns about these Terms, please contact us at: 📧 Support@rview.co.nz