Trust & Safety

Your confidence is our priority. We've built Rview with safety and transparency at every step.

How we keep you safe

Six pillars of trust that protect every transaction on Rview.

Verified reviewers

Every reviewer goes through identity verification before they can accept jobs. We check IDs and verify contact details to ensure accountability.

  • Government ID verification
  • Phone number confirmation
  • Address verification
  • Background checks for premium reviewers

Secure payments

All payments are processed through Stripe, a leading payment provider. Your money is held securely until you're satisfied with the inspection.

  • 256-bit SSL encryption
  • Funds held in escrow
  • PCI-compliant processing
  • Automatic refunds if needed

Ratings & reviews

After each inspection, buyers rate their experience. This builds accountability and helps you choose the right reviewer.

  • Verified review system
  • Can't review without completing a job
  • Detailed feedback categories
  • Public reviewer profiles

Clear communication

All communication happens through the Rview platform. This creates a clear record and keeps both parties protected.

  • In-app messaging
  • Message history saved
  • No need to share personal numbers
  • Notification system

Dispute protection

If something goes wrong, our team steps in to help. We review each case fairly and work to find a resolution that's right for both parties.

  • Dedicated dispute team
  • Fair investigation process
  • Clear resolution timeframes
  • Refunds when warranted

NZ-based support

Real humans, based in Aotearoa, ready to help when you need us. No chatbots, no overseas call centres.

  • Email support
  • Help centre articles
  • Quick response times
  • Local understanding

Protected at every step

See how our safety measures work throughout the process.

Visibility

All transactions and communications happen on our platform

Security

Payments held securely until inspection is approved

Verification

Reviewers verified before they can accept jobs

Protection

Dispute resolution if something goes wrong

Safety tips for buyers

  • Check reviewer ratings and reviews before accepting an offer
  • Be clear about what you want inspected in your request
  • Ask questions before the inspection if unsure
  • Review photos and checklist carefully before approving
  • Use in-app messaging for all communication
  • Report any concerns to our support team promptly

Safety tips for reviewers

  • Only accept jobs you can complete properly
  • Be honest in your assessments
  • Take clear, well-lit photos
  • Communicate promptly with buyers
  • Complete the full inspection checklist
  • Report any safety concerns immediately

See something wrong?

If you experience or witness anything that concerns you, please report it immediately. We take all reports seriously.

Report a concern